Privacy Policy

Information You Give Us

Name, phone number, email address, and delivery address when you place an order or contact us. Payment transaction references (we do not store card details payments are processed via secure third-party gateways). Messages and queries you send us via WhatsApp, email, or Instagram.

Information Collected Automatically

Basic website analytics data such as pages visited, browser type, and approximate location (city-level). This is collected anonymously to help us improve the website experience and is not linked to your personal identity.

We use the information we collect to process and fulfil your orders; to communicate order status, shipping updates, and delivery confirmations; to respond to your customer care queries; to send you relevant product updates, new arrivals, and offers (only if you have opted in via WhatsApp or Instagram); and to improve our website and service.

We do not use your information for any other purpose, and we do not sell, rent, or share your personal data with any third party for marketing purposes.

When you contact us via WhatsApp or Instagram, your messages are received and managed by our team. We may save your number to send you order updates and relevant product information. You can opt out of marketing messages at any time by simply messaging "STOP" or asking us to remove you from our broadcast list.

We retain your personal data for as long as is necessary to fulfil your orders and comply with legal obligations (typically 3 years for order records). We employ reasonable security measures to protect your information, including secure servers, encrypted data transmission, and restricted staff access. However, no transmission over the internet can be 100% guaranteed as secure.

You have the right to request a copy of the personal data we hold about you; to request correction of inaccurate information; to request deletion of your data (subject to legal obligations); and to withdraw marketing consent at any time.

To exercise any of these rights, please email us at privacy@tnftouchnfeel.com.

Our website may use basic cookies to maintain session information and improve site performance. No tracking or advertising cookies are placed without your consent. You can disable cookies in your browser settings at any time.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website and, where appropriate, via WhatsApp or email. The date at the top of this page will always reflect the most recent version.